Cancelation Policy

 

 

 

 

MA House Cleaning Inc

67 Foster St Suite: 17 

Peabody MA 01960 USA

Phone: (978) 401-7997

Email: contact@magdahousecleaning.com

 

 

 

Office Hours: 

Monday through Saturday from 8:00 a.m. to 5:00 p.m. (by appointment only) If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, your call will be returned by our next business day.

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If you need to cancel or reschedule your cleaning service, please provide at least 24 hours advance notice. Once we take a reservation, we hold that time open for you and turn away other potential customers in order to ensure your time. Please be courteous and give us as much time as possible to reschedule the cleaners.  If there is no answer when we get to the jobsite, there will be a $80.00 cancellation fee. 

 

Holidays:

Our office is closed on all major holidays. Many of our cleaning staff still work on major holidays, excluding Thanksgiving Day and Christmas Day. If no one is available to perform your cleaning on a holiday, we will email or call you to reschedule at least one week prior.

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Newsletters:

Occasional newsletter emails are sent to our customers, usually quarterly. Our newsletters contain important updates on holiday closures, snow days, interesting home management tidbits, and information on additional services.

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Customer Feedback:

Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 48 hours of the service.

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Payments:

Payment for cleaning is due in full at completion of cleaning. We Accept: Check, Credit card, Venmo.  (all payments are due upon completion of the job) – unless you are an established client and other arrangements have been made.  *Please note that when paying by credit card that there is a 4 percent fee.

 

Privacy Policy click here  

 

Cleaning Gift Certificates:

You may purchase a Gift Certificate for almost any occasion in any denomination. Cleaning Gift Certificates are not redeemable for cash.

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